Ticket volume

Created vs resolved · today (hourly)

CreatedResolved

CSAT

Customer satisfaction score

Tickets by channel

Where requests arrive

SLA compliance

By priority · breaches flagged

Resolution time

Distribution of handle times

Live incoming queue

New tickets streaming in

Pause

Top agents today

Handled · CSAT · SLA

All tickets

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All Open Pending SLA at risk

ID	Subject	Customer	Priority	Status	Agent	Age	SLA

Incoming queue

Real-time stream, priority-colored

Pause

Backlog by priority

Unresolved right now

Agent leaderboard

Performance across all queues · click a column to sort

All teamsBillingTechnicalOnboarding

Agent	Team	Handled	CSAT	Avg handle	First resp.	SLA %

CSAT trend

Daily satisfaction · last 14 days

SLA compliance by priority

Target vs actual · breaches flagged

First-response time

Median minutes by channel

Resolution time distribution

Share of tickets by time bucket